Refund policy

We want your PetHome Picks purchase to be useful in your home. If you want to return a roller purchased from pethomepicks.com, contact info@pethomepicks.com within 30 days of delivery. Include your order number and tell us what went wrong or why you want to return it.

Please contact us before sending anything back. We will confirm the return instructions and address. Include your order number or packing slip in the parcel so we can match it to your purchase.

For a change-of-mind return, please return the complete roller, clean and free of collected pet hair. Trying the roller as directed does not, by itself, make it ineligible for a return. Damage from misuse or accidental damage after delivery is not covered by this change-of-mind policy. You are responsible for return postage. We do not charge a restocking fee.

If your item arrived damaged, is defective or is different from what you ordered, contact us with your order number and a short description. Photos can help us resolve the problem. We will arrange an appropriate replacement or refund and cover any return postage we require for that problem.

After an authorized return reaches our returns facility, we will inspect it and notify you of the outcome. Approved refunds will be issued to the original payment method within 5 business days of receipt and inspection. Your bank or payment provider may take additional time to show the credit. Any tax refund will be handled with the product refund as applicable.

To cancel or change an order, contact us as soon as possible. We can help if warehouse processing has not started. Once processing or shipping has begun, cancellation may no longer be possible; the return process remains available.

This policy applies to purchases from pethomepicks.com. For Amazon purchases, follow the return process shown in Amazon.

This policy does not limit rights you may have under applicable consumer law.